Job Description

Product Operations Program Manager

At Quizlet, our mission is to help every learner achieve their outcomes in the most effective and delightful way. Our $1B+ learning platform serves tens of millions of students every month, including two-thirds of U.S. high schoolers and half of U.S. college students, powering over 2 billion learning interactions monthly.

We blend cognitive science with machine learning to personalize and enhance the learning experience for students, professionals, and lifelong learners alike. We're energized by the potential to power more learners through multiple approaches and various tools.

Join us to design and deliver AI-powered learning tools that scale across the world and unlock human potential.

About the Role:

We're looking for a Product Operations Program Manager to drive execution for complex, cross-functional product work within a product and engineering pillar. This role combines hands-on program leadership with ownership of the operational systems, rhythms, and practices that enable teams to plan and deliver work consistently.

You'll own execution for select high impact initiatives each quarter, ensure company wide operational programs land effectively within your pillar, and partner with other Product Ops leaders to build systems and processes that scale across the organization. You'll work closely with Product and Engineering leaders to translate complexity into clear plans, realistic sequencing, and early risk visibility.

This role sits at the intersection of product, engineering, and operations and is ideal for someone who thrives in ambiguity, thinks in systems, and enjoys making complex work land predictably.

We're happy to share that this is an onsite position in our San Francisco office. To help foster team collaboration, we require that employees be in the office a minimum of three days per week: Monday, Wednesday, and Thursday and as needed by your manager or the company. We believe that this working environment facilitates increased work efficiency, team partnership, and supports growth as an employee and organization.

In this role, you will:

• Own execution for a select set of high-impact, cross-functional initiatives each quarter
• Develop and manage initiative plans, milestones, dependencies, and delivery signals to ensure predictable execution
• Proactively surface execution risks, constraints, and tradeoffs, partnering with Product and Engineering leads to resolve issues before delivery is at risk
• Maintain clear ownership, timelines, and status so teams and stakeholders have a shared understanding of progress and risk
• Serve as the operational owner for your assigned pillar, ensuring teams operate with clarity, consistency, and predictable execution practices
• Ensure company-wide Product Ops programs, standards, and operating rhythms are implemented consistently within the pillar, adapting where necessary to fit team realities
• Own execution health for the pillar by identifying operational friction, gaps, or breakdowns and driving durable improvements over time
• Act as the primary operational point of contact for execution questions, patterns, and improvements within the pillar
• Partner with other Product Ops leaders to design, pilot, and evolve organizational systems and processes that scale execution across all product teams
• Design and improve operational systems, workflows, and documentation that reduce coordination overhead
• Partner with Go To Market teams (Marketing, User Ops, T+S, Legal, etc.) to support launch readiness and execution for key initiatives
• Ensure launch plans account for timing, dependencies, risks, and downstream enablement needs while maintaining clear ownership boundaries
• Act as a connector across Product, Engineering, and GTM partners to ensure changes in scope, timing, or approach are communicated clearly and early

What you bring to the table:

• 8+ years of experience in program management, project management, product operations, or a related execution-focused role within a product-led organization
• Proven experience driving execution for complex, cross-functional initiatives spanning product, engineering, and GTM partners
• Technical awareness you're comfortable understanding high-level system architecture, platform dependencies, data flows, and technical constraints well enough to anticipate execution risks and sequencing challenges
• Ability to partner credibly with engineering leaders by proactively identifying potential risks, asking the right technical questions and translating technical complexity into clear execution plans and communication
• A deep systems-thinking mindsetyou naturally look for patterns, design repeatable workflows, and improve how work scales across teams
• Experience designing or evolving operational systems, workflows, and operating rhythms that improve delivery reliability and reduce coordination overhead
• Comfort navigating ambiguity and change, with a calm, structured approach to problem-solving
• Clear, confident communicator who can align diverse stakeholders around priorities

Bonus points if you have:

• Experience partnering with platform, infrastructure, or data teams, especially where dependencies or sequencing were non-trivial
• Exposure to highly technical initiatives (e.g., migrations, foundational investments, ML-adjacent systems), even if not owning technical decisions
• Experience supporting execution during organizational change (reorgs, rapid growth, operating model shifts)
• Experience with consumer-facing web and mobile products

Compensation, Benefits & Perks:

• Quizlet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary transparency helps to mitigate unfair hiring practices when it comes to discrimination and pay gaps. Total compensation for this role is market competitive, including a starting base salary of $168,000 - $210,000, depending on location and experience, as well as company stock options
• Collaborate with your manager and team to create a healthy work-life balance
• 20 vacation days that we expect you to take!
• Competitive health, dental, and vision insurance (100% employee and 75% dependent PPO, Dental, VSP Choice)
• Employer-sponsored 401k plan with company match
• Access to LinkedIn Learning and other resources to support professional growth
• Paid Family Leave, FSA, HSA, Commuter benefits, and Wellness benefits
• 40 hours of annual paid time off to participate in volunteer programs of choice

Why Join Quizlet?

Massive reach: 60M+ users, 1B+ interactions per week

Cutting-edge tech: Generative AI, adaptive learning, cognitive science

Strong momentum: Top-tier investors, sustainable business, real traction

Mission-first: Work that makes a difference in people's lives

Inclusive culture: Committed to equity, diversity, and belonging

We strive to make everyone feel comfortable and welcome!

We work to create a holistic interview process, where both Quizlet and candidates have an opportunity to view what it would be like to work together, in exploring a mutually beneficial partnership.

At Quizlet, we're excited about passionate people joining our teameven if you don't check every box on the requirements list. We value unique perspectives and believe everyone has something meaningful to contribute. Our culture is all about taking initiative, learning through challenges, and striving for high-quality work while staying curious and open to new ideas. We believe in honest, respectful communication, thoughtful collaboration, and creating a supportive space where everyone can grow and succeed together."

Quizlet's success as an online learning community depends on a strong commitment to diversity, equity, and inclusion.

As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!

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