Job Description

Overnight Guest Relations Officer - Full Time

Four Seasons Hotel Seattle is looking for an Overnight Guest Relations Officer who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Overnight Guest Relations Officer is a part of a dynamic team that provides award-winning service to our guests. This position reports to the Front Office Manager. U.S. work authorization is required for this position.

Four Seasons prides itself on the commitment to the Golden Rule philosophy and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine "100 Best Companies to Work For" rankings every year since 1998.

Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.

Key Elements of the Job

• Handle the check-in process in an efficient and engaging manner, personalizing the experience for each guest
• Ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest during the check-out process.
• Follow a detailed process in each transaction that assures guest room type, preferences and billing are accurate
• Maintain a balanced bank assigned by the hotel. Make change, cashes checks, exchange foreign currency and reconcile all transactions at the close of each shift
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• Assists our valet parking team and overnight in room dining.

Preferred Qualifications and Skills

• High school education, and past experience in full-service hotels.
• Ability to stand continuously for an entire work shift
• Ability to handle luggage, packages, and boxes up to 50 lbs carried over a distance of up to 20 feet
• An innate ability to communicate one-on-one with guests and provide intuitive service
• A keen eye for detail and consistency
• Positive demeanor and energetic spirit
• A comfort reading reports, maps and directions, utilizing computer systems, and communicating both verbally and in writing to guests to ensure the very best experience

What to Expect from Your Work Experience...

• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
• Be rewarded with market-leading pay and a comprehensive benefit plan
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
• Receive a complimentary meal when at work in our employee cafeteria, the Sound Caf.

Compensation: $26.74/hr.

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