Job Description

Guest Service Agent

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality to join our Front Office team as a Guest Service Agent

Responsibilities Include (but are not limited to):

• Check in guest in an efficient and friendly manner, using guest name whenever possible.
• Assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
• Check out guest at end of stay and ascertain guest satisfaction.
• Collect keys, posts late charges and presents bill upon check out
• Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel.
• Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
• Make change, cashes checks, exchanges foreign currency.
• Reconcile all transactions at the close of each shift and to cash out.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Ability to work, weekend, nights and holidays.

Preferred Qualifications and Skills:

• High School Degree preferred.
• 2 Years in a front desk role or 2 years' luxury customer service experience necessary.
• Requires reading, writing and oral proficiency in the English language.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you're looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Seasons Employees Enjoy:

• Hourly Rate: $32.85
• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• 401(k) Retirement Matching Plan
• Ability to experience our hotels as a guest through the Employee Travel program
• Highly competitive salaries and incentives
• Educational assistance programs, as well as in-house training workshop for all employees
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals
• And much more!

We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

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