Overview The Collision Body Shop Manager is responsible for the entire operations of CARSTAR Windfern Collision. Responsibilities include coaching employees, overseeing the completion of all repairs, achieving monthly & annual financial targets, driving store revenues and CSI/NPS improvements. Additional responsibilities include implementing CARSTAR’s EDGE Performance platform, generating additional revenues and enhancing CARSTAR’s value proposition through exceptional customer service. Reasons to join our growing family: An amazing compensation package Fun place to call home that appreciated you and your skills Great health benefits Great dental and vision plans Paid vacations Paid holidays Incredible team atmosphere Weekly breakfast on us! Snacks, drinks, and coffee bar for everyone’s enjoyment! Monday-Friday schedule. Have time to spend with your family & personal recharge time! Duties/Responsibilities Manage the day-to-day operations of the facility, its employees and customer relations through execution of the EDGE Performance platform. Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved. Achieve annual/monthly sales and financial performance targets Review work orders, assign tasks to employees and verify the quality of work performed. Market to other business to generate additional revenue opportunities. Conduct effective store meetings to train and keep employees informed of upcoming events and goals. Resolve all customer-related and employee complaints. Recruit, interview and hire new employees to ensure adequate staffing. Oversee the training, development, corrective action and termination of all employees. Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in the facility. Other duties as assigned. Experience/Skill Requirements 5+ years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience required. High school degree required, bachelor’s degree preferred. I-CAR certification and CCC (or similar management system) experience preferred. Effective leadership, customer service and delegations skills required. Ability to be analytical, problem solve and multi-task. Excellent oral and written communication skills. Working knowledge of Microsoft Office (Word, Excel) Must have a valid driver’s license and clean driving record #J-18808-Ljbffr Elite Auto Experts
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