Job Description

UX Researcher

Location: Remote

Pay: Competitive Salary

About the Team:

We're looking for a Senior User Researcher to join the Enterprise Experience team. The Enterprise Experience team is responsible for building exceptional digital experiences across our 50,000 global employee base in partnership with Technology, HR, Talent, Operations, Finance, and Legal organizations. You will provide research to help define the design strategy for all developer tools in the Enterprise Technology Organization including the developer marketplace, software delivery, and cloud provider platforms.

About the Role:

As a Senior Researcher, you will be responsible for scoping and executing custom research regarding data with the client. You will partner with UX Product Designers, UX Content Strategists, business teams, and Information Technology to understand business objectives, technology capabilities, and ensure design solutions meet user needs.

Responsibilities:

• Under general direction, plans and conducts user research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development and optimization.
• Contributes to the product development process, including identifying customer needs, ideation, testing, and continuously gathering customer feedback throughout the entire product development process.
• Executes user research for assigned projects.
• Recommends the right research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups).
• Contributes to the objective-setting and discovery process, including user persona development, journey-mapping, and interpreting user goals.
• Contributes to testing of concepts as well as in-production experiences. Moderates usability studies and maintains best practices and techniques to ensure quality and confidence in findings. Helps teams incorporate customer feedback loops throughout the product lifecycle.
• Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices.
• Communicates clear, concise, and objective research findings that focus on actionable insights without prescribing solutions.
• Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise.

Education and Qualifications:

• Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design, or a related field. Master's degree preferred.
• 4 years of experience.
• Expertise in a variety of qualitative research methods, including running usability studies and lean usability tests, conducting customer research interviews, and writing expert (heuristic) reviews.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with quantitative research tools, such as Validately and UserZoom.
• Familiarity with methodologies such as Design Thinking and Lean UX.
• Advanced written and oral communication skills. Ability to present projects and status reports to UX team leadership.
• Strong organization and analytic thinking skills, with ability to synthesize research findings into common themes.
• Proven track record of collaborating effectively with cross-functional teams.

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