ServiceNow (SNOW) Test Engineer - Bethesda, MD; Must have an active TS/SCI with Polygraph; Immediate Job at Synertex LLC, Bethesda, MD

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  • Synertex LLC
  • Bethesda, MD

Job Description

Job Description

Job Description

ServiceNow Test Engineer

???? Bethesda, MD
???? Full Time | On Site

Join Synertex LLC and bring your expertise to a mission that matters. We're looking for a highly skilled ServiceNow (SNOW) Tester to support the IC Customer. The selected candidate will play a key role in testing and validating SNOW applications, workflows, and solutions to ensure seamless functionality and mission-critical performance.


This role requires hands-on experience with automated testing methods for SNOW platforms, deep attention to detail, and the ability to collaborate effectively with cross-contracting teams supporting parallel initiatives. The ability to work in a dynamic environment and maintain strong stakeholder relationships is essential.

RESPONSIBILITIES:
  • Conduct comprehensive testing of SNOW applications and workflows to identify, document, and escalate bugs and issues across all SNOW modules and functionalities.
  • Develop and execute automated testing scripts for SNOW platforms, ensuring consistent performance and minimizing manual testing cycles.
  • Validate SNOW design and development solutions, ensuring workflows adhere to specified requirements and align with organizational best practices.

Process Improvement & Quality Assurance:

  • Define and refine testing procedures, approaches, and best practices to optimize testing processes and improve reliability and functionality of workflows.
  • Collaborate closely with developers and stakeholders to confirm issue resolution and retest systems to ensure fixes are implemented effectively.
  • Track and report test results, providing metrics and insights directly to leadership to guide improvements and upgrades to the SNOW platform.

Collaboration Across Teams:

  • Work closely with contractors on multiple contracts and across teams to ensure seamless testing integration for interconnected systems and workflows.
  • Participate in technical exchange meetings, reviews, and design workshops to ensure testing aligns with program objectives and stakeholder expectations.
  • Build relationships with cross-functional teams, administrators, and leadership to ensure transparency, communication, and efficient testing processes.

REQUIREMENTS:
  • Active TS/SCI with Poly is REQUIRED

Experience & Skills:

  • Minimum of 13 years of professional experience, with demonstrated expertise in testing SNOW applications and workflows.
  • Strong experience with automated testing tools and methodologies, particularly for SNOW platforms.
  • Exceptional problem-solving skills, with attention to detail when identifying, documenting, and tracking software defects.
  • Interpersonal & Teamwork Skills:
  • Ability to collaborate across contracting teams, fostering cohesion while contributing to the success of parallel initiatives.
  • Adept at explaining complex testing procedures and results to non-technical stakeholders and leadership.
  • A proactive communicator who can anticipate challenges and navigate dynamic workflows across multiple teams.

Preferred Qualifications:

  • Familiarity with Intelligence Community (IC) environments, including workflows and mission-critical IT systems.
  • Strong understanding of SNOW modules and capabilities, including workflow automation and integration best practices.
  • Experience using testing management tools such as Automated Test Framework, or other tools suited to automated SNOW application testing.
  • Relevant certifications in SNOW or testing-related areas, such as Certified Application Specialist (SNOW) or ISTQB Foundation Level Certification in Software Testing.

Job Tags

Full time, For contractors, Immediate start

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