Job Description

Remote Customer Service Representative Puerto Rico

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Must be proficient in English.

Must reside in Puerto Rico to be considered.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $11/hr , and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home
• Full-Time Employment: Reliable schedule and stability.
• Competitive Pay: $11/hour starting on day one. Pay is $11/hour which may be below your state's minimum wage. Please take this into consideration when applying.
• Night differential: +10% of base rate over all hours worked Monday-Sunday between 6:00PM to 6:00AM AST. This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
• Weekend Day Differential: $1.00 extra per hour worked on Saturdays and Sundays from 6:00AM to 6:00PM AST.
• Paid Training: Get the training you need to excel.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Listen actively to understand customer needs and offer clear, accurate information.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:

• An effective communicator who can clearly explain complex information.
• A dedicated professional with a strong work ethic and problem-solving skills.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• Ready to commit to 100% attendance during our three-to-five-week paid training period.

Requirements:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Proficient in English.
• Complete a background check, credit check, and security fingerprinting.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment.
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download .
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

Preferred Qualification:

• 1+ years of previous call center experience

Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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