Job Description
Position Title: Product Operations Lead (Integrations)
Location: San Francisco (Hybrid Tue/Thu) or Remote (U.S.)
Position Type: Full-Time, Permanent
Start Date: ASAP Reports To: Head of Product (Co-founder)
Who Are We? We're a developer-first integration platform with ~3,000 apps already on the marketplace and a small, senior team (~20 people). Our products power both an AI agent builder and an integrations offering used by engineering and go-to-market teams. We move quickly, ship continuously, and obsess over build quality for third-party connectors.
What's In It for You? - High ownership, visible scope: You'll own the integrations surface that customers touch every day and partner with leadership across product, engineering, sales, and partnerships.
- Rapid growth path to PM: This is designed as a growth role for someone with 3-7 years in Product Ops/TPM who wants to step into broader product ownership.
- Leverage with partners: Work directly with major vendors (e.g., Google, Microsoft, Workday) on certifications, approvals, and integration health.
- Real-world impact: Your prioritization and execution will directly drive acquisition, activation, and conversion outcomes.
- AI + automation exposure: Explore how data and AI can increase connector velocity, quality, and reliability.
What Will You Do? - Lead the integrations backlog: Prioritize what gets built based on customer demand, partner input, and business value.
- Own partner approvals: Coordinate with external vendors to navigate certification and verification for new and updated connectors.
- Drive execution with contractors: Orchestrate external builder teams; ensure specs are clear, reviews are tight, and work gets over the finish line.
- Maintain integration health: Monitor/triage high-value apps; partner with engineering and sales to resolve issues quickly.
- Plan migrations: When APIs introduce breaking changes, define the plan, timelines, and comms, and lead the rollout.
- Explore AI acceleration: Pilot data/AI approaches that improve coverage, quality, and time-to-ship for connectors.
What Will You Need? - Experience: 3-7 years in Product Operations, Technical Program Management, or early Product Management within SaaS/API environments.
- Technical fluency: Comfortable reading API docs, OAuth flows, event/webhook models; can reason through debugging steps (no coding test required).
- Partner-facing communication: Clear, credible with enterprise stakeholders; able to build trust quickly.
- Execution mindset: Organized, GSD energy, bias to clarity and momentum.
- Acceleration curiosity: You try new AI/automation tools and think about practical application to integration pipelines.
What Success Looks Like - Throughput & quality: A measurable increase in integrations shipped, certified, and actively maintained.
- Trusted relationships: Strong, reliable rhythm with key app vendors and internal stakeholders.
- Business impact: Clear contributions to acquisition, activation, and conversion from integration availability and reliability.
- Growth: A personal trajectory toward increased product ownership and roadmap leadership.
Requirements & Responsibilities - Experience: 3-7 years in Product Operations, Technical Program Management, or early Product Management within SaaS/API environments.
- Technical fluency: Comfortable reading API docs, OAuth flows, event/webhook models; can reason through debugging steps (no coding test required).
- Partner-facing communication: Clear, credible with enterprise stakeholders; able to build trust quickly.
- Execution mindset: Organized, GSD energy, bias to clarity and momentum.
- Acceleration curiosity: You try new AI/automation tools and think about practical application to integration pipelines.
- Throughput & quality: A measurable increase in integrations shipped, certified, and actively maintained.
- Trusted relationships: Strong, reliable rhythm with key app vendors and internal stakeholders.
- Business impact: Clear contributions to acquisition, activation, and conversion from integration availability and reliability.
- Growth: A personal trajectory toward increased product ownership and roadmap leadership.
Job Tags
Permanent employment, Full time, For contractors, Immediate start, Remote work