Job Description
Insurance Agent
This role is responsible for prospecting and selling policies and packages customized to meet the needs of our members and customers through member and internet lead calls while complying with carrier underwriting guidelines, agency policies and procedures and state regulations.
This role requires working onsite at our headquarters in Factoria (Bellevue) five days a week until consistent productivity goals are met. Most team members reach this milestone within 12 to 18 months, at which point remote work may become an option.
Who We Are
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
Why You'll Love Working At AAA Washington
You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
What You'll Do
- Sell and make recommendations on all insurance products offered by the carriers represented by AAA Insurance Agency
- Develop sales opportunities through the use of the Lead Management, Membership system, and other lead sources while increasing overall sales and the percentage of member households purchasing AAA Insurance products.
- Respond to all quote requests in a timely manner according to agency procedures.
- Identify, evaluate, and provide resolutions to customer's insurance needs.
- Ensure that all business is underwritten correctly and placed in the appropriate markets according to the risk involved in order to maintain an acceptable loss ratio.
- Ensure that company Agency Management System and carrier system is appropriately documented and all applications are complete and submitted on a timely basis in accordance with insurance carrier guidelines, agency policies and procedures, as well as state regulations.
- Perform appropriate follow-up calls and renewal reviews to meet agency retention standards.
- Demonstrate the ability to consistently meet and exceed personal sales goal and contribute to the agency sales goals.
Certificates, Licenses, Registrations:
- Possess or willing to obtain a Washington State Property, Casualty, Life and Disability Insurance license.
Preferred Qualifications:
- Proven ability to perform to goal with a track record of meeting or exceeding goals.
- Successful track record of growth including both outbound and inbound sales prospecting with ability to ask for and close a sale.
- Ability to foster relationships, network, gain trust will generate referrals/lead opportunities in addition to leads generated by AAA Washington
- Knowledge of sales techniques, prospecting systems, CRMs like Salesforce.
- Experience in insurance sales or customer service with knowledge of EPIC, comparative raters, and carrier guidelines a plus.
Knowledge, Skills, Abilities:
- Developing knowledge of personal and commercial lines and life insurance including fundamental insurance principles, underwriting and risk selection, and policy provisions and coverage for all agency carriers.
- Ability to type and working knowledge of computers, MS Suite and the internet. Competency using agency & carrier applications and systems.
- Ability to communicate clearly and professionally both verbally, one on one and in group presentation, in writing, and utilizing effective listening skills.
- A strong sense of urgency and willingness to take extra measures when solving problems and getting work completed.
- Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
- Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments.
- Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
- Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable.
- Skill in working as part of a team, collaborating with colleagues, establishing rapport and gaining the trust of others.
- Models a high standard of quality and commitment to serving the public to include building strong relationships with members inside and outside the organization while developing trust and credibility with the members.
Who You Are:
- High School Diploma or equivalent.
- Class A Agents typically have 2+ years' experience in sales (not retail) or sales management or 1+ years' experience in an insurance agency and are assigned a book value expectation of under $100,000
Benefits We Offer:
- Health insurance (medical, vision, dental and prescription drug)
- Up to 22 days of Paid Time Off (PTO) in the first year
- Eleven paid holidays in addition to PTO
- 401(k) with Employer Match
- Life, Short-Term Disability and Long-Term Disability insurance
- Flexible Spending Accounts
- 4 Hours of Volunteer Time Off per year
- On-Demand Pay / Earned Wage Access
- Free Premier RV AAA Washington Membership
- Travel, Insurance, and Membership Discounts and Perks
- Paid, on-going training throughout your career
- THRIVE wellness program
- Tax-advantaged commuter benefit
- Free parking
- Financial Literacy Education
Salary Range:
- Hiring Range: $25.30 - $30.35 per hour.
In addition to base pay, this position is eligible for incentives of up to 12% based on sales. Actual pay will be based on factors such as experience, skills, and internal equity.
Work Environment and Physical Demands:
- Hybrid work from home and office required
- The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
- Travel: Minimal travel (<25%) may be required.
Notifications:
- AAA Washington is committed to hiring and retaining a diverse and inclusive staff.
- We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
- We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.
- AAA Washington is a drug-free workplace.
AAA Washington
Job Tags
Hourly pay, Temporary work, Work at office, Remote work, Visa sponsorship, Relocation package, Flexible hours, Shift work