Job Description

Job Description

Job Description

Description:

Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3300 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Customer Service Representative.

What You’ll Do:

• Receiving, reviewing, and processing import documentation for an assigned base of accounts
• Preparing daily activities including: preparing delivery orders and coordinating the pickup and delivery of cargo, filing ISF (Importer Security Filing), answering emails,
• Processing documents through the system and interface and providing updates and communications for internal and external customers to produce timely and compliant transactions
• Coordinating the release of goods from the carrier, U.S. Customs or Partnering Government Agencies and examinations that may be required
• Tracing key transaction information such as HBL, commercial invoice, and other required documents to determine if record is available
• Learning and applying U.S. Government regulations (i.e.: ISF, customs entry, Partnering Government Agencies, Quota, Anti- Dumping/Countervailing)
• Coordinating shipments with Consignees and Brokers
• Corresponding with overseas agents and clients
• Working with steamship lines/airlines/trucking companies to obtain quotations and handle the movement of freight
• Developing and maintaining excellent customer service to internal and external customers
• Preparing quotations
• Handling the files from A to Z
• Responsible to ensure legal compliance, provide import guidance and control within government rules and regulations.
• Work with internal and external customers, freight forwarders, and other areas to ensure timely, complete and accurate
• Transmission of Customs Entries to U.S. Customs for import shipments

• 2 - 4 years of experience in import logistics process.
• 2 - 4 years of experience in Import Customs Clearance operations a plus.
• Be able to work independently, multi-task, be a team player and work in a fast-paced environment
• Possess excellent written and verbal communication skills
• Have computer skills and knowledge of Microsoft Outlook, Excel, Word and Access
• Experience with the handling of hazardous materials a plus
• Knowledge of current and historical Customs regulations, Harmonized Tariff Schedule, and related directives of government agencies (including but not limited to Environmental Protection Agency (EPA), Food and Drug Administration (FDA) and United States Agriculture Department (USD

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