Job Description

divh2Emergency Medical Dispatcher (EMD)/h2pEmergency Medical Dispatcher (EMD) acts as the vital first point of contact for 911 medical emergencies, gathering critical information, determining response levels, and dispatching ambulances while providing pre-arrival instructions to callers. They are responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportation, and ensure timelines are being met or new arrival expectations are set./ppKey Responsibilities/pulliAnswering and processing emergency and non-emergency calls, rapidly assessing the nature and location of medical emergencies./liliRapidly gather relevant information/liliDispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources/liliProvides crucial, step by step medical instructions to callers while responders are enroute./liliReview available resources and communicate expected arrival times with healthcare facilities/liliMaintain communication and expectations with healthcare facilities/liliMonitors field personnel locations, track status, and manage logistics using GPS and CAD systems./liliMaintains accurate, real time records of calls and incident times./liliMultitask data entry 30 words per minute with active listening during call processing./liliMaintains knowledge of and complies with all company policies, procedures, and guidelines at all times./liliMust maintain a reliable attendance record/liliCompletes other duties as requested and assigned/li/ulpEducation/pulliHigh school diploma or GED equivalent./li/ulpLicensure, Certification, Registration/pulliEMD Certification/liliCPR Certification/lili911 Certification/liliTelecommunicator Certification/li/ulpExperience/pulliMust have minimal medical training or telecommunications experience, or at least one year of experience as an EMS or Public Safety Dispatcher./liliExperience with computer systems required, including web-based applications and some Microsoft Office applications preferred./li/ulpKnowledge, Skills and Abilities/pulliExcellent verbal communication, communicates effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions./liliAbility to speak clearly and concisely, providing detailed information under stressful circumstances./liliAbility to record, transmit and report information accurately./liliAnalytical skills to gather and interpret data/liliAbility to exercise sound judgment and discretion at all times/liliKnowledge of medical terminology preferred, not required./liliAbility to work in fast-paced environment and multi-task/liliAbility to work well independently and within a team setting/li/ulpRequirements/pulliDay, Evening, Overnight, Weekends and Holidays may be required./liliAbility to meet the essential duties and physical, mental and sensory requirements of the position at all times./liliComply with UDS drug screening at any and all times/liliSatisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually./li/ulpPhysical, Mental and Sensory Requirements/pulliPrimarily sedentary work within an office, computer workstation environment. Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged periods of time. Light tasks may require 10-25lbs for lifting, carrying, push-pull. Ability to work in environment with constant phone/radio calls, interruptions, urgent emergency situations. Environment is fast paced, high stress communication center or PSAP. Requires nights, weekends and holidays./li/ul/div

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