Supports aircraft Captain by ensuring safe and timely piloting of aircraft and performing other aircraft management duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
High School diploma or GED.
Must meet the minimum requirements for an ATP or RATP certificate.
ATP written is preferred.
Meet the current interview and hiring minimum age and flight hours requirements set by the FAA and Company.
Prior customer service experience, preferably in an aviation environment.
Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations. Able to effectively present information to and respond to questions from management, dispatch, crew, passengers, air traffic control, and the general public. Able to speak and be understood in English, including shouted verbal commands during emergency situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form. Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
Makes decisions to support strategic direction. Decisions tend to be medium range and of medium significance with moderate consequences, but may in unusual situations be significant and have safety-of-flight consequences. Decisions could require additional expenditure of resources if not sound and may impact safety. Able to process information quickly and react in a positive manner during unexpected and/or serious situations. Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
Able to climb, balance, stoop, kneel, crouch, squat and/or crawl.
Able to sit without standing for long periods of time.
Capable of lifting or moving items at different heights weighing up to 75 pounds.
Able to adhere to the visual demands set in the medical standards established by the FAA.
Able to hear clearly verbal communications in person, on the telephone, and over a headset with ambient aircraft and passenger noise.
Possess the stamina needed to work long days, on sequential days, with frequent change in temperatures, climate and weather conditions.
Must be able to move about the aircraft and perform all required functions freely, effectively and quickly in confined environment.
Must be able to sit in pilot's seat or assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
This position requires the ability to work near moving mechanical parts.
Withstand outdoor weather conditions within an open air hangar and on the flight line for extended periods.
The noise level may be loud and use of headset is required.
Willing and able to work extended duty periods on sequential days, as well as a varied schedule, including early morning, nights, overnights and weekends.
Travel up to 100% of the time, including nights, weekends, holidays and overnight stays. Able to work extended hours with lack of scheduling control and be ready to report to work with little notice. Willing to relocate based on the Company's operational needs.
Equal Opportunity Employer, Disability and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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