Job Description

Job Description

Job Description

Happy people. Healthy pets.

At CityVet, we believe healthy pets start with happy people and the growth of our employees is just as important as the growth of our business. We know we can most efficiently meet our growth goals by investing in the skill sets of our very own team members, so when we say we are a people-centric company, we mean our employees too.

Each of our vet-led clinics follows the same people-first care when it comes to its employees and provides them with ample opportunities to become the leaders they aspire to be.

All pet lovers welcome

CityVet is looking for a Practice Manager to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Putting people first

The Practice Manager (PM) is the operational and cultural leader of the hospital, responsible for overseeing all aspects of facility operations, including business performance, financial management, team leadership, and day-to-day clinical operations. The PM ensures an exceptional client experience, a highly engaged team, and consistent execution of CityVet’s policies, standards, and procedures.

This role partners closely with the Lead Veterinary Partner (LVP) to align operational excellence with high-quality medical care while fostering a positive, accountable, and people-first workplace culture.

Essential qualifications:

• Strong understanding of state and federal safety standards (including OSHA)
• Working knowledge of regulations governing veterinary hospitals
• Certified Veterinary Practice Manager (CVPM) preferred but not required
• High school diploma or GED with a minimum of 3 years of relevant leadership or management experience OR a bachelor’s degree
• Proven ability to lead teams, manage performance, and drive operational outcomes

A day in the life:

• Lead, interview, hire, onboard, train, and supervise all facility staff to ensure clear role expectations, accountability, and career development opportunities.
• Foster continuous staff development through coaching, professional and clinical training, timely performance and compensation reviews, and corrective action when necessary, up to and including termination.
• Serve as the on-site leader and culture champion, modeling CityVet’s mission, values, and service standards.
• Partner with the LVP to ensure alignment between clinical excellence, operational efficiency, and team engagement.
• Oversee daily hospital operations, ensuring quality control in client care, client service, and medical records.
• Ensure an exceptional client experience, including service recovery, complaint resolution, and continuous improvement based on client feedback and reviews.
• Own financial and operational performance, including budgeting, payroll management, revenue growth, expense control, and inventory oversight.
• Monitor key performance indicators (KPIs) and implement action plans to drive operational and financial success.
• Ensure compliance with all CityVet policies, HR guidelines, safety standards, and regulatory requirements.
• Maintain vendor relationships and oversee inventory management to support efficient hospital operations.

What Success Looks Like in This Role:

• A fully staffed, engaged, and well-trained team with strong retention
• Consistently high client satisfaction and positive online reviews/NPS
• Hospital meeting or exceeding operational and financial performance goals
• A collaborative, supportive culture where team members feel valued, accountable, and motivated

Who Thrives in This Role:

• This position is ideal for a compassionate, results-driven leader who enjoys building strong teams, thrives in a fast-paced environment, and believes that great patient care starts with taking care of people.

Purr-worthy people care

At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.

In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:

• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities

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