Job Description

Academy Training Manager

The Academy Training Manager leads the A-1 Academy, overseeing the development of 4060 new technicians each month through a structured three-and-a-half-week training program. This role ensures the Academy operates with consistency, professionalism, and high standards so technicians graduate fully prepared to perform in the field.

By leading a team of 45 technical trainers and owning day-to-day Academy performance, the Academy Training Manager plays a critical role in building the company's technician pipeline. Success is measured by trainer execution, technician readiness, and downstream outcomes such as retention, productivity, quality, and field leader satisfaction.

What You'll Do

Lead and Develop Trainers

• Lead, coach, and develop a team of 45 technical trainers
• Observe training delivery and provide real-time coaching and feedback
• Set clear performance expectations and conduct direct performance conversations
• Reinforce consistent delivery standards across the trainer team

Run Academy Operations

• Own daily Academy operations, including cohort scheduling and trainer coverage
• Maintain a strong, visible leadership presence in the Academy
• Ensure training runs smoothly, professionally, and on schedule
• Align training execution with evolving field needs

Maintain Training Standards

• Ensure curriculum reflects current systems, products, and procedures
• Drive consistency in training delivery across all cohorts
• Continuously improve programming based on feedback from field leaders
• Uphold quality, safety, operational, sales, and customer experience standards

Support Student Performance

• Monitor student progress and engagement throughout the program
• Participate in performance and readiness conversations when needed
• Support graduation and field-readiness decisions
• Ensure technicians are prepared to represent the A-1 brand from day one

Contribute Beyond the Academy

• Lead or support additional training and operational initiatives as assigned

What You'll Bring

• 5+ years of experience leading a training or learning team
• Proven experience coaching facilitators or trainers
• Strong understanding of adult learning principles and instructional best practices
• Experience supporting technical, field, or operational teams preferred
• Ability to lead in a fast-paced, evolving environment
• Confidence conducting clear, direct performance conversations
• Strong organizational and operational leadership skills

Key Attributes for Success

• Leadership Presence: Visible, engaged, and steady in a high-energy training environment
• Coaching Mindset: Develops trainers through consistent feedback and clear standards
• Operational Discipline: Ensures programs run smoothly and predictably each month
• Accountability-Driven: Holds trainers and students to high performance standards
• Continuous Improvement Orientation: Uses feedback and outcomes to refine training
• Field-Focused Perspective: Understands what "ready" truly means in real service environments
• Results-Oriented: Measures success through technician readiness, retention, productivity, and quality

Benefits and other cool stuff:

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag
• (Please note: benefits are not available for part time, temporary or contract roles)

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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